Introduction

Welcome to Trenz Bazaar Private Limited ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website trenzbazaar.com ("Website") and the purchase of products from our online store.

By accessing or using our Website, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

Definitions

• "Customer," "You," "Your" refers to the individual accessing or using the Website
• "Products" refers to items available for purchase on the Website
• "Order" refers to a request to purchase Products from the Website
• "Account" refers to a registered user profile on the Website
• "Services" refers to all services provided through the Website

Eligibility

To use our Website and Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be barred from using the Website under applicable laws
• Provide accurate and complete information during registration

If you are under 18, you may use the Website only with the involvement and consent of a parent or guardian.

Account Registration

When you create an account on our Website:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

Products and Pricing

Product Information

• We strive to provide accurate product descriptions, images, and specifications
• Actual product colors may vary slightly due to monitor display settings
• We reserve the right to modify product information without prior notice
• Product availability is subject to change without notice

Pricing

• All prices are listed in Indian Rupees (₹) unless otherwise stated
• Prices include applicable taxes (GST) as per Indian laws
• We reserve the right to change prices at any time without prior notice
• Promotional prices are valid only during the specified promotion period
• In case of pricing errors, we reserve the right to cancel orders

Orders and Payment

Placing Orders

• By placing an order, you make an offer to purchase the selected Products
• Order confirmation does not constitute acceptance; acceptance occurs upon dispatch
• We reserve the right to refuse or cancel any order for any reason
• Orders may be cancelled if Products are unavailable or pricing errors occur

Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD) - Pay when you receive your order
• UPI - Google Pay, PhonePe, Paytm, BHIM, and other UPI apps

Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete payment card details on our servers.

Shipping and Delivery

• We ship to addresses within India
• Delivery timelines are estimates and not guaranteed
• Shipping charges may apply based on order value and delivery location
• Risk of loss and title for Products pass to you upon delivery
• We are not responsible for delays caused by shipping carriers or unforeseen circumstances
• Please ensure someone is available to receive the delivery at the provided address

Returns, Refunds & Cancellation Policy

By placing an order, you acknowledge and agree to this policy. Please review your order carefully before confirming payment.

For complete details, please refer to our Return & Refund Policy.

Intellectual Property Rights

All content on this Website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and photographs
• Website design and layout
• Software and source code
• Trademarks and brand names

is the property of Trenz Bazaar Private Limited or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content without written permission
• Use our trademarks or logos without authorization
• Modify, adapt, or create derivative works from our content
• Use any content for commercial purposes without consent

User Conduct

When using our Website, you agree NOT to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Impersonate any person or entity
• Engage in fraudulent activities or transactions
• Interfere with the operation of the Website
• Attempt to gain unauthorized access to our systems
• Upload malicious software or harmful content
• Use the Website for any illegal or unauthorized purpose
• Harass, abuse, or harm other users
• Scrape or collect user data without permission

Limitation of Liability

To the maximum extent permitted by law:

• We provide the Website and Services on an "AS IS" and "AS AVAILABLE" basis
• We do not warrant that the Website will be uninterrupted, error-free, or secure
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific Product
• We are not responsible for third-party actions, including payment gateways and shipping carriers

Indemnification

You agree to indemnify, defend, and hold harmless Trenz Bazaar Private Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Website or Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or post on the Website

Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over and are not responsible for the content, privacy policies, or practices of third-party websites. Your use of such websites is at your own risk.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

Dispute Resolution

In case of any disputes:

1. Contact Us First: Please contact our customer support to resolve the issue amicably
2. Mediation: If unresolved, parties may agree to mediation
3. Legal Action: As a last resort, disputes may be resolved through courts in Jaipur, Rajasthan

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically for updates.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For any questions or concerns regarding these Terms, please contact us: